Help mechanism not in consistent page location (WCAG 2.2 SC 3.2.6)
This check looks for a persistent, easy-to-find help or support link in the header or footer of every page, alongside any chat widget your site uses. This site has a chat widget installed, from a provider like Intercom, Drift, Crisp, Zendesk, Freshchat, HubSpot Chat, or Tidio, but no persistent help or support link was found in the global header or footer.
Why this matters
This can fail WCAG 2.2 Success Criterion 3.2.6, Consistent Help (Level A), because relying on a single chat widget as the only help option can leave visitors stranded if that widget fails to load, is blocked, or does not suit how they navigate. WCAG 2.2 is a recent standard; whether it is legally required depends on your jurisdiction, so check with a legal adviser.
How to fix it
Your developer should add a consistent help or support link to the global header or footer used across every page template, so it doesn't depend on the chat widget alone. Budget around two hours to implement and check across templates.
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