Support
Your open tickets and resolution history
Need help?
Email support@audithq.com.au with your audit domain, account email, and any error message - replies typically come within one business day. Quick how-to questions are often faster via the guides or the in-app assistant. If you already have an account, sign in to view ticket history.
Where to send each request
Failed scans, billing, account access, report issues, vendor review and DPA requests: support@audithq.com.au. Security disclosures: security@audithq.com.au. Privacy questions: hello@audithq.com.au.
Feedback and complaints
If something in a report is wrong, a scan misbehaved, or you are unhappy with the service, email support@audithq.com.au with the subject "Complaint" and the audit domain. We respond within 2 business days.
Complaints process
We acknowledge your complaint and review the evidence. If a finding is incorrect we retract it in the report with a visible correction, and fix the underlying check. If you are not satisfied with the outcome you can escalate to hello@audithq.com.au for founder review. Privacy complaints can also be raised with the OAIC (oaic.gov.au) if we cannot resolve them.