Your website includes structured data that tells search engines your overall star rating and review count - this is the technical signal that makes gold stars appear next to your listing in Google search results.
Why this matters
Star ratings in search results (called 'rich results') can make a listing more noticeable, and many sites find they improve click-through, though Google decides whether to show them. Having this markup in place keeps you eligible, which is good news worth maintaining.
How to fix it
Keep the rating count and score up to date as new reviews come in. Make sure your structured data reflects your real platform ratings and isn't hardcoded to a static number that can drift out of date.
Turn website findings into an action plan
Create an account to start a Full Audit of your website, with supporting evidence and a prioritised action plan.