This check looks for any statement on your website indicating that you actively monitor and respond to customer reviews - for example, a note saying you respond to all reviews within a set timeframe.
Why this matters
Stating publicly that you respond to reviews can signal to prospective customers that the business is actively managed and accountable. Its effect on lead quality or conversion varies, so test it if you can.
How to fix it
Add a brief statement near your reviews or testimonials such as "We respond to every review - good or bad - within two business days." If you already respond consistently on Google or other platforms, make that visible on your site too.
Turn website findings into an action plan
Create an account to start a Full Audit of your website, with supporting evidence and a prioritised action plan.